StemorySupport
Write to us at support@stemory.app. A person reads every message.
To help us fix a problem quickly, please include your device model, its iOS or Android version, the app version (shown at the bottom of Settings in the app) and a screenshot if you can.
Subscriptions
Cancel a subscription
iPhone and iPad: open Settings, tap your name, then Subscriptions. Choose the app and tap Cancel Subscription.
Android: open the Google Play app, tap your profile picture, then Payments & subscriptions > Subscriptions. Choose the app and tap Cancel subscription. You can also cancel at play.google.com/store/account/subscriptions.
Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel the subscription.
Restore a purchase
Sign in to the App Store or Google Play with the account you used to buy, open the app, go to the subscription screen and tap Restore purchases.
Ask for a refund
Apple and Google handle payments and refunds for purchases made in their stores. For the App Store, request a refund at reportaproblem.apple.com. For Google Play, follow Google Play’s refund steps. We cannot issue store refunds ourselves, but we are happy to help if something went wrong.
Your data
To ask for a copy of your data or to have it deleted, email us from any address and say what you would like us to do. You can use the app without an account, so tell us roughly when you used it and on which device. That helps us find your data. Read the Privacy Policy for details.
Report a wrong answer or a problem in a lesson
Tell us which question or lesson it was and what looked wrong. A screenshot helps most. We check every report.